You probably either love Twitter for its quirkiness and brevity or see it as a pointless waste of time. After nearly a decade on the social scene, Twitter still needs to improve its user experience and fill in notable gaps in the service. These seven problems are long overdue for a fix.
Twitter mostly lets you do what you want, and while that freedom is a big part of what makes the platform special, it also contributes to an increasingly frustrating and lackluster experience. If you want to surface relevant tweets about a recent Supreme Court ruling within hours of a decision, you should have the proper tools to do so. Unfortunately, promoted tweets are just as likely to show up as the first result in a search as a tweet from an on-the-scene court reporter. The decade-old social network faces many different challenges, but these seven issues are particularly maddening because they're glaring issues that Twitter seems to simply ignore.
It's a chore to join and follow conversations on Twitter. The company's system for threaded conversations, based on chronological order and the people who contribute via @replies, is a convoluted mess. Unlike message boards and forums that delineate responses in chronological and hierarchical order based on single topics, Twitter conversations are a running feed. The bits and pieces of conversation included in Twitter feeds have too many variables, and the format makes it virtually impossible to follow responses in context. The conversations on Twitter simply have no flow, and the current system has got to go.
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The concept of Twitter is based on one simple, all-encompassing question — "What's happening?" — but the company doesn't always do a good job sharing its users' answers. Instead of embracing and properly curating the breaking news and live events that play out on Twitter, the company leaves these tasks mostly to chance and circumstance. When humanity shows its face in surprising ways or terrible tragedy strikes, Twitter should do a better job of helping you follow along. A list of top 10 trends simply doesn't cut it anymore.
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Twitter doesn't do you any favors when it comes to managing your "Followers" or the accounts that follow them. The two lists, located on your profile page, show Twitter members in reverse-chronological order based on when they followed you or when they were followed, on a seemingly infinitely, scrollable page. There are no tools to manage your existing Followers, so people who want to bring order to their Twitter accounts are in for a rude awakening. It's simply inexcusable for Twitter to leave this problem unaddressed.
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Twitter's "Direct Messages" (DMs) are a basic, yet powerful tool that lets you communicate privately, but the feature has been riddled with problems since its inception. "DM fails," as the Cool Kids say, have ended careers in rather spectacular fashion (Anthony Weiner). Twitter recently gave its users the capability to receive messages from any user (not only mutual followers), and the company says it will remove the 140-character limit on DMs in July. However, even the company's CFO and head of product have posted tweets intended for private viewing, and it's fair to say that nobody is safe from the occasional DM fail.
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All too often, the ads you see in your Twitter feed aren't even remotely relevant to your interests. Twitter's targeting capabilities don't match its competitors, and in addition, many of the ads it runs are downright boring. Promoted tweets, accounts and mobile apps frequently come off as safe, tried-and-true, and mundane. Twitter could be a canvas for marketing creativity, but instead it floods users with monotonous ads and often serves the same ads numerous times a day. Some of this is on the advertisers, but Twitter could provide a creative spark if it changed the format of its ads.
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Most Twitter users agree its search function is either broken or barely functional. Searching for news, topics, users and even hashtags on Twitter is a lackluster experience compared to other platforms. And its search results serve up too much noise and not enough valuable results. Twitter users are accustomed to the sorry state of search today, but that's not the way it should be, and it's on Twitter to fix the problem.
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Twitter could deliver a more location-aware platform. It's not entirely Twitter's fault that many users choose not include location data with their tweets, but the company also hasn't made any sort of concerted effort to explain why users should tag tweets with locations. And unfortunately, even tweets that do get tagged with a location don't always appear where they should. For example, I recently searched for nearby photos of "sunsets" while in Southern California, and the top result was for Maui. If Twitter designed a captivating experience around location it could not only help users learn more about "what's happening" now, but what's happening nearby.
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COMMENTARY: In August 2014, Twitter admitted in its IPO filing for the quarter ending June 30, 2014, that approximately 11 percent of its 271M active users — 29.8 million accounts — solely used third-party applications to access its service.
That's not necessarily a great thing for the company's bottom line -- that's 30 million accounts that aren't looking at or clicking on Twitter ads and 23 million that aren't necessarily actively interacting with their feeds.
It also reported that 23 million or 8.5 percent of monthly active users used third party applications that accessed Twitter without user-initiated action.
Twitter also said that fake or spam accounts made up less than 5% of its monthly active users.
Here are some spellbinding Twitter stats:
- 6,000 tweets every second, on average, are tweeted on Twitter (visualize them here)
- 350,000 tweets sent per minute
- 500 million tweets per day
- 200 billion tweets per year.
The chart below shows the number of tweets per day throughout Twitter's history:
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According to researchers, the 29.8 million automated accounts generate up to 60% of total tweets. A scary stat if there ever was. This would mean that out of the 200 billion tweets per year, approximately 120 billion tweets are being generated by third party software like Hootsuite, Hubspot, Tweetdeck, Twitterfeed, Bundlepost, etc.
In a previous blog post, I expressed serious concerns about Twitter and and a lack of confidence in Jack Dorsey. I just don't think that he has the chops to lead two troubled companies simultaneously. I have not seen any "bold" moves. By "bold" moves, I mean game-changing and unique products or changes to Twitter that will create headlines and attract new users and increase engagement. This is important for users as well as advertisers who are starting to get anxious and losing confidence in Twitter as a go-to ad platform. If these bold moves are in the works, Jack better get them out in 2016, otherwise his next earnings conference call is going to be very, very tense.
Having dropped these nuclear bomb criticisms, I believe that Twitter needs to be re-invented and radically changed. Tweets alone, whether 140-characters or longer, are not going to change user perceptions of Twitter. Bottomline: Twitter cannot rely solely on being a news and information broadcasting platform. Twitter needs to be much more than this. It really needs to offer something entirely new, exciting, game changing and fill a real need in the marketplace. Twitter may have filled users expectations for news and information in real-time (near), but other social networks are filling this need as well, they just don't call them tweets.
Courtesy of an article dated July 1, 2015 appearing in CIO, an article dated August 13, 2014 appearing in ZDNet , an article dated August 12, 2014 appearing in CNN Money, an article dated April 20, 2015 appearing in Brandon Gaille and the Twitter Usage Stats reported as of January 4, 20156 by Internet Live Stats
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