BABY BOOMERS LOVE BRANDS WITH PERSONALITY, A BRAND'S IMAGE IS THE PERSONALITY IT PROJECTS

Does your brand have a high Personality Quotient (PQ)? That's a key question because when you're selling to Baby Boomers, they consistently seek out products and services that are believable and likeable, just like the people they trust most. That's why one of your primary marketing goals should be to build a credible, friendly image using a variety of creative marketing communications, from advertising to PR to tweeting.

A brand's image is the personality that it projects. The best brand personalities are highly individualistic, while the worst try to be all things to all people and end up being buried beneath the clutter of the teeming marketplace. But build a strong PQ and, over time, consumers will embrace your brand as you gain an ever larger share of mind and market.

Many of the most effective image builders come from direct marketing. Take a pioneer like L.L. Bean and a more recent success story like Victoria's Secret, for example. These brands appeal to decidedly different market segments, yet, in their own ways, they've built highly individualistic brand personalities that their customers have come to know and trust. Their high PQs have helped them carve out a share of mind by standing for something uniquely important with their customers. That's why they continue to be successful, maintaining their fiscal fitness even when the broader economy falters.

PQ Doesn't Stand For Pretty Quick

Effective brand building takes time. It's a process that is measured in years and decades, not weeks and months. It's characterized by patient relationship building aimed at people who might become loyal customers. It avoids profit-shredding special promotions that appeal to bargain hunters who are constantly sniffing out the best deal du jour. Although it's true that icons like Coke might be able to survive cost-cutting branding initiatives in certain times and places, those tactics only work with megabrands that have an established image that only a catastrophe could damage.

Of course, there are some challenges that no brand PQ can survive unscathed. A good example is Toyota's recent tsunami of quality and PR disasters that have rapidly transformed the brand from a Jekyll into a Hyde. And BP has also taken a breakneck slide down a slippery slope of its own making. Whether its initials change to BK remains to be seen, but if it survives as a brand, it will be rehabilitating its image for years if not decades to come.

Unlike some brands that seem to change with the seasons, L.L. Bean and Victoria's Secret keep burnishing the same image, year after year. These brands raise their PQs slowly but surely, while other advertisers try to rebuild images instantly, as if the sheer weight of megabuck budgets can buy enduring relationships. As a result, they've earned something money can't buy: customer loyalty.

Companies with the highest PQs know who they are and what they're about, so they stand behind their products and services with iron-clad, no-risk, money-back policies. They make a commitment to customer satisfaction and back it with a "no-questions asked" guarantee, because they know that's how you build trust. Companies with high PQs also manage to do a better job of image building because they refuse to waste time or money on marketing communications that don't work. Rather than drowning the market with saturation messaging, they try to consistently reach out to their best prospects with pinpoint communications that go right to the heart of each person's self-interest.

So, to increase your Personality Quotient, build a friendly, believable image -- one that will carve out a unique niche in Boomers' minds. Once you've established that position, speak to their individualism. Do all that and more, and your brand will have the kind of high PQ. 

COMMENTARY:    For the nearly 80 million American baby boomers, the choices and brand preferences of the generation has, and continues to have a major economic impact. Their estimated $3 trillion in spending power has the ability to generate big revenues for the companies who own the boomer's favorite brands.  Advertising Age compiled Top Brands for Baby Boomers for CNBC:

• #1 - Levi's - Jeans
• #2 - Harley-Davidson - Motorcycles
• #3 - Volkswagen - Automobiles
• #4 - Club Med - Tourism and Travel
• #5 - Noxzema - Skin cleansing cream
• #6 - The Beatles - Famous rock band of the 60's and 70's
• #7 - L'Eggs - Pantyhose
• #8 - Pepsi - Cola soft drink, the anti-Coke
• #9 - Absolut Vodka - Distilled spirits
• #10 - Saturday Night Live - Late night comedy series
• #11 - Facebook - Social network
• #12 - Frye Boots - Footwear
• #13 - Coach Bags - Womens handbags and accessories
• #14 - Clairol - Shampoo, hair conditioners and gloves

I am not surprised with these Baby Boomer brands, with the exception of Club Med, Absolut Vodka and  Frye Boots.  I don't know how they got on the list.  I would've thought that Chevrolett or Ford, Crest or Colgate toothpaste, Disney, Rawhide and Bonanza TV westerns, Kellogg's cereals, Geritol, Alka-Seltzer, Tide, Milk of Magnesia, Budweiser or Miller beer didn't make the list.  I would definitely say that these brands have personality. 

Courtesy of an article dated May 6, 2011 appearing in MediaPost Publications Engage:Boomers

 

Comments

[Double Glazing]

Those brands on the list are very well known as reliable and has a high quality. Most people trust these than others.

[playmobil]

That's really effective to all buyers. I like stuff that has a brand.

[Plumbing]

Wow! You actually put Facebook on your top list of brands you really must be socially active. And you also have a good taste at these stuffs.

[UK Dating Sites]

Brand are the part of some individual like me.Brands give an different look and essence to any individual.Post explain good aspects and pros-cons behind about the brand and brand love.I love to know the brand list for baby boomers....
Have similar choices......!!!!!

[garage equipment]

Effective brand building takes time. It’s a process that is measured in years and decades, not weeks and months. It’s characterized by patient relationship building aimed at people who might become loyal customers. It avoids profit-shredding special promotions that appeal to bargain hunters who are constantly sniffing out the best deal du jour. Although it’s true that icons like Coke might be able to survive cost-cutting branding initiatives in certain times and places, those tactics only work with megabrands that have an established image that only a catastrophe could damage.