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10/30/2010

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louise johnson

It's been a frustrating situation trying to deal with Lands End. They claim they guarantee period but when I try to return items they say....discontinued...no receipt....and end up giving me a gift card that would not even cover the cost of replacing 4 turtlenecks & a pair of shoes. I guess the motto of the customer always being right doesn't cut it anymore! But don't claim to guarantee your products and then when the neckline frays pull out all kinds of excuses why you won't replace them. Shame on you Lands End!

call center philippines

I really love that principle. That's should be a business goal in handling their operations. This will serve very helpful to corporate leaders and to those small scale businesses aiming to grow in the future.

Lora Tucker

I am a long time customer of Land's End and have been very satisfied with the choices you offer for different body shapes. We're not all "Barbies". My clothing purchases have fit well and the quality is excellent. However, as I was ironing several knit shirts, I became aware of the fact that not a single item was manufactured in the USA. I went into my closet, which is filled with numerous Land's End items, and was dimayed to see that not one of these pieces of clothing was made in the USA. Considering the poor job market and the economy of this country I would think you would shift a lot of your manufacturing to the USA. This should be a major goal of Land's End to help support the economy that helps support your company.

call center

I like your thoughts on giving such an excellent customer service to your clients and exceeding their expectations. For me, that's really a great attitude that every individual must possess. The great thing here is that many companies and business owners has also that kind of thinking like yours. For them to generate more sales and income, they research for ways to improve their functions well.

Tommy Toy

Small Business Answering service, Thank you for your comment. Social media is, in many ways, an ideal channel for post-sale customer support. The airlines, Apple and others use it to obtain feedback on product and service issues, conduct polls, etc. A very low-cost solution.

Small Business Answering service

I find your post very interesting. Customer service is going to be the biggest thing happening to the business world and is defined entirely by customers. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.

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